3313 Online Practice Questions and Answers

You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.

At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?

A. 80%

B. 85%

C. 90%

D. 95%

You created a user in Center Manager Administration (CCMA), but the user is not able to login as user

after mapping this account.

Which utility can user to verify what accounts have been created and mapped on the CCMA server?

A. Manager Administration > User accounts

B. CCMA > User agent

C. CCMA > User Logins

D. Manager Administration configuration > CCMA User Migration

Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?

A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration

B. Avaya Aura Contact Center Overview and Specification

C. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description

D. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications

The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)

A. AAMS SIP message logs

B. Network SIP message logs

C. CCMS_ASM message logs

D. CCMS SIP message logs

When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.

Which tool can you use to capture packets and display a detailed view of the packet data?

A. Wireshark

B. Tcpdump

C. Avaya Grep

D. Pscan

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.

What is a possible cause of this problem?

A. The agent's web browser is not set for the correct character encoding.

B. .NET 3.5 Service Pack 1 is not installed on the agent's computer.

C. Internet Explorer is not set as the default browser on the agent's computer.

D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).

On the Avaya Aura Contact Center (AACC) server, under Apps>; Certificate Manager>; Security Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

A. Agent Desktop

B. Database Webadmin

C. Outbound Campaign Management Tool

D. Contact Center Multimedia (CCMM) Administration

Firewalls are a key part of keeping networked computers safe and secure.

Which three statements regarding Avaya Aura Contact Center (AACC) and firewalls are true? (Choose

A. Download and install Microsoft security patches to AACC servers as patches become available.

B. If required you can import an AACC Firewall Policy.

C. AACC host-based firewalls can typically cause issues unless they are properly imported.

D. With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.

nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.

Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)

A. nslookup displays the fully-qualified Hostname and IP Address of the Target

B. Run nslookup from the Windows command line

C. nslookup displays the server Hostname and IP Address

D. Run nslookup from Windows > Apps > Services

The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

A. Clear call from the utility and from Real-TIME Display Report.

B. Disconnect the call if one is present in the system.

C. View only those calls that are waiting in queue.

D. View all calls