3309 Online Practice Questions and Answers

On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

A. the IP of the POM server

B. an existing contact strategy

C. the Call Classification Analysis (CCA) timeout to be used

D. an existing contact attribute

E. sufficient voice ports and POM CCA licenses

You are preparing to build a large 1200 port Avaya Aura Experience Portal (AAEP) system and the client has asked you to protect the information contained in the calls to and from all of the extended servers.

Which three choices will meet this requirement? (Choose three)

A. Encrypt H.323 call control between the media Processing Platform (MPP) and the Avaya Communication Manager server

B. Encrypt audio data to and from the speech servers by using MRCP V2 protocol (Media Resource Control Protocol) with TLS (Transport Layer Security) enabled

C. Partition the client data network to limit the exposure of certain non-encrypted VoIP components of AAEP system to the corporate network

D. Disable the HTTPS protocol on your application servers and use HTTP only

E. Encrypt Real-Time Transport Protocol (RTP) audio data between the MPPs and the Avaya communication Manager feature server

You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP. How will you determine what mode of license is being used?

A. At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

B. At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

C. At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

D. At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server

What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

A. the Campaign Strategy

B. the POM Campaign Director

C. the Priority of the Campaign

D. the POM Campaign Manager

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.

Which is an accurate description of how ICR handles a call arriving in the system?

A. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.

B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

C. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.

D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.

Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?

A. readable by all users

B. readable by root or sroot

C. readable by avayavp

D. readable by all Avaya service accounts

A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer. What are the minimum hardware specifications for a customer supplied AAEP server machine?

A. dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex

B. single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex

C. dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex

D. dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex

Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A. icrcca

B. icrcore

C. icrwebservice

D. terracottasrv

E. tomcat

You have installed an application that uses the VoiceXML tag, but you

A. On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.

B. On the Report Data Configuration page of the EPM, enable Periodic Download.

C. On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.

D. Start your Media Processing Platform (MPP) servers.

A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A. $POM_HOME/logs/PIM_CmpMgr.log* log files

B. $POM_HOM?logs/PlM_CmpDir.log* log files

C. $POM_HOME/logs/PIM_Web.log log files

D. $POM_HOME/logs/CmpMgrService.out* log files