220-902 Online Practice Questions and Answers

A user calls the helpdesk reporting that when accessing the company portal, it redirects to an unfamiliar website. Which of the following steps would the technician take to resolve this issue using best practices?

A. Identify symptoms, quarantine infected system, and create restore point.

B. Quarantine infected system, identify symptoms, and create restore point.

C. Identify symptoms, educate end user, and create restore point.

D. Create restore point, identify symptoms, and quarantine infected system.

When dealing with a difficult customer, which of the following is the BEST way to handle the situation?

A. Do not argue with the customer and/or be defensive

B. Use technical terms to assure customer confidence

C. Escalate the customer's issue to a supervisor

D. Sympathize with the customer about issue

A user reports that a file they shared out on their computer for another network user is not accessible to the third party. The user insists they specifically gave this third party Allow rights for Read and Write access. Which of the following could explain the problem at hand?

A. The parent folder has explicit Allow rights set for this user.

B. The parent folder has explicit Deny rights set for this user.

C. The user forgot to share the parent folder and only shared the specific file.

D. The parent folder likely has the "archive" attribute enabled.

An IPS appliance is installed on the network. Which of the following is the purpose of the IPS?

A. To check the network for unwanted activity

B. To check and stop unwanted activity

C. To provide connectivity to the network

D. To test the resilience of the network

In which of the following operating systems does Windows XP mode come as a free download to be used for application compatibility?

A. Windows 7 Starter

B. Windows 7 Professional

C. Windows Vista Business

D. Windows 7 Home Premium

A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user's NEXT step in resolving this issue?

A. Configure Wake-on-LAN for the NIC on the Work PC.

B. Configure a firewall exception on the Home PC.

C. Switch the Work PC network from "Work" to "Home".

D. Disable the Windows firewall on the Home PC.

A modern gaming graphics card is showing pixilation on screen and is occasionally rebooting a PC without prior notice. Which of the following symptoms is MOST likely being experienced?

A. Old drivers

B. Card overheating

C. Improper slot installation

D. Resolution mismatch

Which of the following threats changes system functionality at the operating system level for a malicious purpose by gaining administrative access after being installed by a user?

A. Botnet

B. Trojan

C. Worm

D. Rootkit

A user recently installed an application. Upon the next reboot, the system is displaying various errors relating to the system files and certain actions e.g. right-clicking no longer works. The user does not have time to reimage the computer, nor do they wish to remove and reinstall the application. Which of the following should the technician do FIRST?

A. Open up the command prompt and type SFC /SCANNOW

B. Open Task Manager and stop all running SERVICES processes

C. Open up MSCONFIG and remove the application from the start-up tab

D. Open a command prompt and type REGSVR32 SYSMAIN.DLL ?U

A technician starts hard drive transfers in a SOHO that will take up to 16 hours to complete. Immediately after starting the transfers, the technician gets warning of a hurricane that will occur overnight. Which of the following is the BEST action to complete before leaving the office?

A. Turn off the monitors and printers so they do not overheat

B. Unplug the computers, but keep the hard drive transfer running

C. Call the power company to turn off any power coming to the office

D. Ensure the surge suppressors and devices are unplugged from the power sockets