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Download DemoVendor: Oracle
Certifications: Oracle Applications
Exam Code: 1Z0-465
Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
Updated: Dec 01, 2024
Q&As: 80
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Your customer would like a high, medium, or low severity level assigned to each incident. The agents will service the incidents using a queue representing each severity. Which option shows the minimum steps required to satisfy the requirements?
A. Create incident queues and severities
B. Create incident statuses, queues, and severities
C. Create incident severities
D. Create incident statuses and queues
Correct Answer: A
Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.
A. CO$
B. C$
C. RN$
D. CF$
E. $C
Correct Answer: B
Explanation: In the latest RightNow API (February 2012 and May 2012 release), one of the important changes we need to be aware of is the structure of custom field and the query format in ROQL. In the older API version, all custom field API name has a prefix of "c$". e.g, c$mycustomfield. You can query the custom field data out by using the following ROQL:
Select ID, c$mycustomfield FROM Contact;
Your customer would like some changes to be made in the incident workspace. Which three changes can be made by using workspace functionality?
A. Right justify all field labels on the workspace
B. Copy the value in the Queue menu to a custom field.
C. Conditionally hide specific product items based on the logged in staff account's profile.
D. Focus on a specific workspace tab based on the value of a custom field.
E. Change the color of the Banner Flag based on the incident's severity.
Correct Answer: ACE
Note:
*RightNow Service provides a standard workspace for working with incidents. The workspace
defines which fields are available, which buttons are displayed on the ribbon, and how the information is organized on the content pane.
*keep in mind that the workspace your profile uses may display a different combination of fields, or it may display them in a different location on the content pane.
*example of the standard incidentworkspace.
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