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1Z0-465 Exam Questions & Answers

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1Z0-465 Exam Questions & Answers

Vendor: Oracle

Certifications: Oracle Certifications

Exam Code: 1Z0-465

Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials

Updated: Mar 28, 2025

Q&As: 80

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1Z0-465 Online Practice Questions and Answers

Questions 1

Your customer has performed a search on the knowledgebase and has stated that they are gettingstrange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.

How can you increase the value of the word "widget" In the knowledgebase search results?

A. Assign all products and categories to the knowledgebase answer.

B. Set the display position to "Fix at top."

C. Set the display position to "Place at top."

D. Add the search term to the keyword field of the knowledgebase answer.

Show Answer
Questions 2

Your customer would like to classify their incidents by the hierarchy of services they provide, and will route customer web form incidents to agents according to the type of help selected and by service in the hierarchy.

Select the two statements that would satisfy these requirements.

A. Use the product field to identify the services and the disposition field to identify the customer's incident type of help.

B. Use the product field to identify the services and the category field to identify the customer's incident type of help.

C. Use the product field to identify the services and an incident custom field to identify the customer's incident type of help.

D. Use the category field to identify the customer's incident type of help, and an incident custom field to identify the services.

Show Answer
Questions 3

Your customer's "Chat Survey Score" report contains valid records; however all of the average scores to be zero.

What two steps will correct this?

A. Add values to the Score field in the Survey Questions.

B. Ensure the survey's questions are included In the "Chat Survey Score" report.

C. Update the Filters in the report.

D. Change the Survey questions to a Matrix type.

E. Refresh the Chat Survey report.

F. Change the format of the Average Score.

Show Answer More Questions

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