1Z0-1003 Online Practice Questions and Answers

Which statement is correct regarding Time Slots?

A. is a configured interval that defines when an activity has to be started

B. is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine

C. is the time window promised to the customer within which an activity must be finished; automatically assigned by theOFSC Routing Engine

D. is the time window promised to the customer within which an activity must be finishedautomatically assigned by the OFSC Routing Engine

What happens when you enable the assignment parameter "Limit work by points"?

A. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

B. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.

C. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.

D. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

Youwant to copy Thursday's Time Slot-Based quota to Friday.

On the Quota by Time Slot view, what is a valid way of setting the quota grid so Friday's Quota is 85% of Thursday's Quota?

A. Select Friday using the calendar. Click "Mass populate" and select thenext day value = previous day value * percent operation with an 85% value.

B. Select Friday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Thursday as the destination day with an85% value.

C. Select Thursday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Friday as the destination day with an 85% value.

D. Select Thursday using the calendar. Click "Masspopulate" and select the copy day- today operation and select Friday as the destination day with an 85% value.

E. Select Friday using the calendar. Click "Mass populate" and select the copy day-to-day operate and select Thursday as the destination day withan 85% value.

A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.

Which two options are correct regarding how this requirement is supported?

A. Configuring a message scenariowith the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.

B. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.

C. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.

D. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.

Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.

What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to beaccessed from the OFSC application?

A. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.

B. The administrator must configure the Oracle Knowledge access settings in OFSC.

C. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.

D. Field personnel must be assigned Service Cloud accessvia the Service Portal interface.

E. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.

Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?

A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.

B. Create a resource filter that has an "Activated contains Activated" condition for use in theList/Time/Map/Daily views.

C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.

D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.

Which option is correct when "Sharing of the skill in Teamwork" is setto "Summary" for the technicians that have the option to share skills?

A. The team gets the total sum of work skill levels of just one of the team members.

B. The team gets the maximal work skill level of all the team members.

C. The team gets the total sum of work skill levels of all the team members.

D. The assigned work skill assigned to a member does not affect the skills of the team.

An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.

The User Type for those technicians has been updated with the 'Use real-time traffic data' feature enabled, and all activities will have resolved coordinates provided when they are created.

Which two statements are correct regarding what those technicians will experience when signed into the OFSC Core Application with that feature enabled?

A. Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.

B. When the technician completes an activity, the travel durations to the rest of the activities along their route will be updatedwith real-time traffic data.

C. When the technician completes an activity, only the travel duration to their next activity will be updated with real-time traffic data.

D. Upon route activation, the travel durations to all of the activities along their route will be updated with real-time traffic data.

Identify three examples of how filters are utilized within Oracle Field Service Cloud.

A. Define activity and/or resource assignment preferences within Routing Plans.

B. Display only certain users within the Users screen.

C. Restrict the number of activities that appear on resources' routes.

D. Display only certain resources within the Daily view.

E. Display only certain activities or resources within the List View.

When creating a filter for use within the List/Time/Map/Daily screens in Oracle Field Service Cloud (OFSC), which option specifically enables a user interacting with the filtfr on those screens to enter a value of their choice?

A. Select the 'Dynamic' option when specifying the filter conditions.

B. Select the 'Is not empty' option when specifying the filter conditions.

C. Select the'Contains' operator option when specifying the filter conditions.

D. Select the 'In' operator option when specifying the filter conditions.